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FAQ

 

What is your return/refund policy? 

Please read the following scenarios carefully to determine your eligibility for a return or refund.

  • Items that have been worn and/or used may not be returned and are not eligible for a refund of any kind.
  • Returns of new merchandise due to the customer changing their mind or because they are simply not satisfied with the purchase are accepted within 14 days of delivery and must be in unworn, brand new condition along with the original packaging. The customer is responsible to ship the item back at their cost and will be refunded after confirmation of receiving the return. Dapper Bands holds the right to refuse a refund if the product returned has signs of wear and/or obvious use. 
  • In the event your Dapper Band arrives damaged or broken upon delivery, please send us an email at info@dapperbands.com with a clear picture showing the damage. After we assess the damage, we can either issue a full refund or re-ship the item(s) that were ordered, whichever you prefer.
  • In the event your order gets lost in transit or is presumed lost, provided we were provided with a valid and complete shipping address, we will promptly issue a full refund or re-ship the item(s) that were ordered, whichever you prefer.
  • In the event your order gets lost in transit or is presumed lost due to being provided with an incomplete shipping address and does NOT get returned to us, you will not be eligible for a refund or replacement of any kind. This will show up in the tracking information as "undeliverable as addressed". Sometimes the package will get returned to us by the USPS, sometimes it never makes it back to us. If we don't receive the package back, you will not be eligible for a refund or replacement of any kind.   If we do receive it back, refer to #6 below. We are required to ship to the exact address provided to us at checkout and it cannot be changed or edited in any manner. The customer holds the full responsibility in providing Dapper Bands with an accurate and complete shipping address.  Examples of incomplete shipping addresses include but are not limited to: missing apartment or unit numbers, entering the wrong town or city, or entering the wrong house number.
  • In the event your order is undeliverable as addressed (incomplete address) but is successfully returned to us, we will contact you and determine whether a full refund or re-ship is preferred. We will not re-ship to the same address provided to us originally but will if you provide us with further information that was missing (e.g. apartment or unit number).

  Where is my order? / I only got part of my order?

You will receive a second email containing tracking information once your order ships. This typically comes within 48-72hrs of your purchase. Dapper Bands strives to bring its customers the highest Apple Watch accessories and we do this by sourcing our products through many of the most reputable suppliers in the United States. Due to this, your items may ship separately and arrive at slightly different times. If you notice you have multiple tracking numbers in your shipping confirmation email, this is the case.

My item says delivered but I never got it, what should I do?

We ship to the exact address you provide to us at checkout and unfortunately, once the United States Postal Service marks the package as delivered, we are no longer liable for the package. Please contact your local USPS office and they will help you with locating your package. If your package gets lost in the shipping process due to not providing us with a complete shipping address, you will not be eligible for a refund.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discover and American Express. Payment is processed by Stripe, an industry leading online payment processing service. Dapper Bands and Stripe will never store or hold any of your payment information.

How much is shipping?

We offer free shipping on all orders, worldwide!

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 4-8 business days after processing (2-3 business days). 

International shipping is handled via USPS First Class or Priority Mail International and can take anywhere from 7-21 business days.

How do I know when my order has shipped?

You will receive a second email with tracking information once your order has been processed and shipped. Keep in mind processing may take 2-3 business days.